Office User Guides

Pre-orders

• Using the School Trip Order Form
• Find invalid pre-orders when the menu has changed
• Office Pre-Order
• The wrong menu is shown in the classrooms

Troubleshooting

• ParentPay - 'Adjustment made to match till balance' are appearing on a parent's account
• The wrong photograph is showing against a child's account
• Correcting an incorrectly charged duty meal
• A child appears on the office and classroom system but the kitchen cannot see them
• Adjustments
• Staff Duty Meals

See all 10 articles

Payment Providers

• A parent has paid via SchoolComms but their payment is not on the system.

Housekeeping

• How can I manually change a child's meal patterns?
• How do I manually edit dietary preferences?
• How do I authorise Groupcall
• How do I link Groupcall with Arbor?
• Adding New Teachers & Office Staff
• New Academic Year Procedure

Accounts

• FSM 'Expansion' programmes
• How do I generate Activation Codes for parents whose email address is not in the system?
• Medical Diets
• Account Statements
• Account Details
• Accounts

See all 7 articles

General

• How do I add a transaction for a different date, or add one for someone who did not order?
• Printable User Guides
• Registering an account - Office