Your Meals Analysis Report includes a line for 'Adjustments'. Adjustments are made for a few reasons. To view your adjustments, click the underlined number in the adjustments row.
No-Shows
If a meal has been pre-ordered but not confirmed as having been taken at the till, this will be counted as a 'no-show'. It may be that the meal was actually taken, but the kitchen staff did not confirm this. To resolve this:
- Click the 'Accounts' menu then 'Transactions'
- Change the selected dates to display transactions for the date in question
- Scroll down to the bottom of the page. You will see a list of no-shows for that date
- Click the 'Submit' button to send the transaction for processing. This will charge the account and remove the no-show.
Please note that you cannot process no-shows on the same day. This is because the transactions may have been confirmed but not yet processed.
Extras
Extras are meals served for which there was no corresponding pre-order. Normally your extras will not be itemised in the adjustments section, as they are included in the transaction totals in the same way as pre-ordered meals. However, if you also have no-shows for the same date, we use the 'Extras' to cancel out your 'No-Shows'. For example, if 2 children ordered a meal and did not take the meal (no-shows), but 1 child took a meal without ordering (extra) the net result will be 1 meal adjustment.
Voids
Voids are transactions which were processed but then removed, for example, if the wrong child was selected or the parent reports that they have been charged for a meal in error. Voids are credited to your account on the date the void was processed, not the date the transaction was made. So, if a meal is processed for a child on a Friday, then voided on the Monday, your Friday totals will not change but your Monday totals will be adjusted by -1 to account for the credited transaction.