If you have contacts in your MIS which are not appearing on the system, please ensure the following:
- The contact is priority 1 or 2 (if priority 2 you must have 'sync priority 2 contacts' enabled)
- The contact has parental responsibility
- The contact has an email address
- The contact is linked to the child
Please check you have not accidentally added the contact twice.
The sync runs once a day, usually at around 3am. If you have made any changes, please wait until the next day to check the system has updated.
To force your contacts to update before the scheduled refresh time, log on to manage.groupcall.com and click 'Refresh My Data Now'. If you cannot remember your Groupcall login, please follow the instructions on the link below:
https://support.communitybrands.uk/s/article/Xporter-on-Demand-Reset-your-Password