Occasionally, you may need to make a correction to an account, for example, when a child has been marked as having a lunch, or the parent has requested a refund. The procedure for correcting the account depends on the type of correction needed.
VOID:
This will remove transactions from the system & adjust the balance on the account. This procedure should be used when a transaction has been entered incorrectly (i.e. our mistake).
Click here for instructions on voiding a transaction.
BALANCE ADJUSTMENT:
This will adjust the account balance but will not remove any transactions. This procedure should be used when the parent has requested a refund, or the school has made a mistake (e.g. the child was off school but had an order on the system and was not marked as absent by the school office).
Click here for instructions on adjusting a balance.