Please check the method you are using to log in. For example, if you clicked the ‘Facebook’ icon to log in with your Facebook account the first time you used the system, you will not have a username / password combination. You should log in using the same method each time. If you have recently updated your email address with your child’s school you will need to re-register or update your existing email address on the system – see the ‘Forgot Password’ section below.