Unable to log in
- Please check that you have been authorised by the office.
- Sign in using the same method every time – if you sign in using your School Google account you will not have a password, so username / password login will not work and you cannot ‘reset your password’.
- Ensure you are on the correct website – https://orders.lunchhound.co.uk
Wrong class displayed
Choose the correct class from the dropdown list, top left.
Missing Child
We synchronise regularly with your school MIS. New starters may take a day or so to appear, depending on when they were admitted by the office.
Can't book a choice for a child
If the system does not allow you to select a lunch, or one of the available choices, for a particular child, it will be for one of the following reasons:
- The child has a dietary requirement which prevents them from ordering the item.
- The parent has indicated that the child has a packed lunch on that day of the week (this can be changed by the office).
- The child’s parent has Pre-ordered from home (a ‘House’ icon and their choice will be shown) and you can not override this choice.
- The child does not have enough credit on their account.